It feels like a million years since I graced this blog with my presence. I was missing in action since mid-February, and I can’t help but feel so good to come back. I have so much in stock for you guys, so you should be expecting to learn more here and to continue creating your own safe haven business wise. For those couple of months that you have not heard from me, I was held up by a project I am doing, though I am not through yet, I will take you every single process when I launch it, and I am so excited about this journey.
So Let’s get started with today’s topic.
Have a great customer service
The first rule to retain your customers is, you need to have great customer service. I know how it sucks when you send an inquiry about a service or a product in a certain company only to get the reply after 5 days or never to get it at all.
I believe new customers should be given their reply asap. For returning buyers, they should have their segment, because maybe they are asking for their order status or they want to return their items as they have found they bought something that they didn’t want who knows and you need to treat them with the care they deserve.
Deliver your goods and services at your stated time and date.
This is another big problem with e-commerce retailers. Most of them fail on the last test, and that is delivery.
I am so aware that issues can arise with the carrier services that you depend on but as an e-commerce seller, you should communicate with your buyers earlier so that they will not be left in the dark and with a lot of unanswered questions.
One of the major things that affect e-commerce businesses it is this one. Though you should know that communication is key and it will go a long way.
As an e-commerce seller, you should have a page on your website explaining clear guidelines on how to return already bought merchandise and on which conditions do buyers supposed to return and what they will get in return.
I know it sounds a little bit complicated, but most small retailers usually make it very hard for customers to return which results to the disappointment of the buyer.
This is a must if you have big dreams for your company. Especially to the returning buyers and those people who buy in mass quantity. You need to create a special code for them every time they shop in your store they save some coins.
That act makes buyers feel treasured, and in the place, they need to be at that particular time.
Feature your customers on your business social media pages, especially Instagram.
This is the least you can do for your customers. You only need to tell your customers to tag you when they take a picture with the item they bought from your store.
It is a win-win situation because as a seller, you will have free content to post on your social platforms and as a buyer will be exposed to the huge amount of the following the business have which comes with its own benefits (I will talk this topic in deep next week)
I would love to hear your experiences with the eCommerce stores that you have bought one or two things.
Also, I will be posting only two times in a week. i.e., Mondays and Fridays because of my tight schedule.
(I am listening to Bird set free by Sia while writing this-this for that person who wants a good song)
I wish you all the best and good luck.